OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? VA Portland Health Care System (VAPORHCS) is a Level 1A major interdisciplinary teaching and quaternary facility with service-lines serving primary care, emergency medicine, medicine, surgery, specialty, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics and extended care inpatients and outpatients throughout Oregon and Southwestern Washington. In addition to the two main divisions located in Portland, Oregon and Vancouver, Washington, VAPORHCS operates nine community-based outpatient/outreach clinics (CBOC) and is a consulting and referral center for many patient care specialties not offered at other VHA medical centers within VISN 20.["**The incumbent may choose to be based in either Vancouver, WA or Portland, OR. However, if Vancouver is selected as the primary duty location, the incumbent will be required to work at our Portland, OR office as needed for training and to provide coverage for Portland-based staff.** Duties include, but are not limited to: The employee consults, advises and educates all levels of employees including the highest levels of management, on methods and means to make health care operations more effective and efficient. Integrates knowledge of clinical and information processes to achieve successful application of new technologies to support health care operations and systems. Initiates, develops and executes complex projects that support veterans' health care needs, collaborating effectively in a lead role. Assists clinical business end users in re-engineering business processes for clinical efficiency and documentation. Identifies end-user educational requirements and training needs; develops instructional materials and appropriate tools to educate the users and support staff at all levels of the organization, and trains others to deliver educational programs. Monitors end user satisfaction to drive enhancements and increase performance. Examines the need for change throughout the division and organization, determines what changes need to be aligned and how to do it, and leads or participates on process improvement, root cause analysis and system redesign teams. Maintains knowledge of changes in technology and clinical environment to identify, propose, formulate, and support new or revised major administrative and clinical policies and directives for clinical software packages in accordance with Veterans Health Administration (VHA) regulations. The incumbent is responsible for coordinating control point transactions for the Compensated Work Therapy (CWT) Transitional Work Program payroll accounts, and function as a Purchase Card Holder on various accounts, using the IFCAP system, maintaining transaction and purchase records, and ordering for the CWT Program. The incumbent is responsible for preparing statistical records for Fiscal Service, balancing one control point budgets, and rectifying charge card accounts. The incumbent will be assigned the duties & responsibilities of Government Purchase Cardholder for the CWT Program and must maintain accountability, store and issue purchased items to appropriate staff. Collaborates with technical, clinical, and administrative staff to develop system requirements while understanding system capabilities and limitations. Develops and/or oversees databases related to patient management systems, and actively participates in or leads the development of clinical decision-support systems. The incumbent serves as a leader in change management, analyzing and evaluating clinical and administrative processes related to information flow. Provides advice and guidance to assist in revisions of operational procedures and clinical processes. Serving as project leader or team member, works through and with interdisciplinary teams to complete initiatives established by national, Veterans Integrated Service Networks (VISN), and local authorities. Provides relevant clinical and/or administrative data to identify, quantify and resolve organizational problems. Using databases and registries, formulates tools to support patient care and ensure quality management and clinical oversight. The incumbent compiles and prepares reports including statistical, productivity, utilization, and varies performance measurement reports to ensure the effectiveness of the program. Work Schedule: Monday-Friday, 8:00am - 4:30pm PST Telework: This is not a telework position. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Assistant/PD21689A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized"]